DENIOS Ltd
17075 Leslie Street, Unit 9
Newmarket
L3Y 8E1

Tel.: +1-888-905-5353
Email: contact@denios.ca
Internet: www.denios.ca

Contact Us

At DENIOS, we prioritize safety above all. With over 37 years as a leading provider of global occupational and environmental safety solutions, we are dedicated to delivering innovative measures that safeguard individuals and the environment. Our commitment extends to offering groundbreaking products, expert guidance, and thorough customer support. On this page, you will find various resources such as FAQs, details on shipping and returns, and contact information for our sales, HR, key account management, and engineering teams. Together, we can forge a safer, more sustainable tomorrow.

We all are responsible for preserving our natural habitat, ourselves, and future generations. At DENIOS, we consider it our top priority to strive for improvement continually and to set new standards consistently.

Diego Rodriquez (President) | Shannan Jones (Canadian Sales Manager) | Darryl Spalding (Operations) | Douglas Woosley (Engineering) | Ben Collett (KAM) | Ana Segura (Marketing) | Suzanne (Customer Service)

Our Customer Service Team

At DENIOS, our committed Customer Service team is devoted to providing a seamless and enjoyable experience. If you have inquiries about navigating our website, require assistance with returns or tracking orders, or seek details on product features and warranties, our approachable and informed staff are ready to support you. We provide various channels to reach our team, such as phone, email, and live web chat, all available during our accommodating business hours. Inform us how we can enhance your experience with DENIOS!

SUZANNE WHITEHEAD

Customer Service Manager

swhitehead@denios-us.com

502-301-7713

Chelsea Manning

Sales Support Team

cmanning@denios-us.com

800-216-7776 x 828

Lia Schmitt

Sales & Customer Service Lead

lschmitt@denios-us.com

502-813-2824

Michelle Steyn

Customer Service Specialist

msteyn@denios-us.com

800-216-7776 x 846

Rachel Ramirez Jorge

Sales Support Team

rramirez@denios-us.com

502-813-2827

CUSTOMER SERVICE HOURS

DENIOS general inquiries, product questions, warranties, and returns

Monday – Friday: 8:00 AM – 5:00 PM est

Saturday & Sunday: Closed

NORTH AMERICAN CORPORATE AND MANUFACTURING HEADQUARTERS

1152 Industrial Blvd

Louisville, KY 40219

looking for our United States site?

Our United States customers can utilize our United States website and contact our United States Sales team.


DISCOVER OUR CUSTOM ENGINEERED SOLUTIONS

The team at DENIOS Engineered Solutions transcends conventional storage offerings. We partner with you to conceive and construct bespoke storage systems tailored to your requirements. Our proficiency encompasses secure chemical storage, temperature regulation and spill containment, state-of-the-art lithium-ion battery storage options, and automated spill and flood barriers. Each system is carefully crafted to blend flawlessly with your materials and workflows, ensuring adaptability via our comprehensive selection of standardized components.

Gerry Van Houdt

ES Sales Manager | East

gvanhoudt@denios.ca

416-856-7453

Felix Ozay

ES Sales | West

Book a meeting with Felix

fozay@denios.ca

778-522-1436

Shannan Jones

Canadian Sales Manager

sjones@denios.ca

905-551-9519

Seeking Chemical Storage Solutions?

Explore more about your storage and containment requirements. Enjoy free complimentary product evaluation, whether on-site or virtual.

Free consultation 1-905-551-9519

Unlock Exclusive Benefits with Our Key Account Management Program

Seeking to enhance your hazardous materials management and operational safety? DENIOS transcends the standard supplier-customer dynamic. Our Key Account Management (KAM) program cultivates a partnership based on mutual respect and sustained development. With close cooperation, our committed team of experts acquires an in-depth comprehension of your requirements and objectives. Utilizing this insight, we develop bespoke solutions precisely aligned with your challenges and the regulatory landscape.

Benjamin Collett

Key Account Manager

bcollett@denios-us.com

800-216-7776, ext 830

Benefits of our Key Account Management Program

  • Dedicated Account Management: A single point of contact ensures seamless communication and streamlines your experience.
  • Customized Solutions: We craft programs that perfectly align with your company's unique needs and objectives.
  • Exclusive Pricing & Options: Enjoy special pricing, shipping terms, and payment solutions designed for our key partners.
  • Proactive Support: We anticipate your evolving needs and proactively adapt our services to keep you secure and supported.

Your Voice Matters!

We're always striving to improve, and your feedback is essential. Share your thoughts on our products, services, and website in a quick and easy survey.

Connect with Our Dynamic Human Resources Team

Welcome to the portal of our dynamic Human Resources department. At DENIOS, we are driven by the belief in the transformative power of people. Our HR team stands at the core of our organization, committed to nurturing a culture that embraces inclusivity, personal growth, and innovation. Serving as champions for our employees and our company's vision, we strive to cultivate a workspace where every individual can flourish professionally and personally. Discover why DENIOS is more than just a workplace—it's a community where each member is appreciated and empowered. Delve into the possibilities that await you, and initiate your path to a rewarding career with us. Below, you will find links to our current job openings, each offering an opportunity to join a team crafting the future. We eagerly anticipate connecting with you and starting this exciting journey together.

Erin Howard

Director of Administration

ehoward@denios-us.com

877-388-0187

Mission, Vision & Corporate Values

Mission: We offer know-how and products to make our customers' businesses safer.

Vision: The world market leader for safe solutions in storing hazardous materials.

Transparency

We act and communicate transparently and stand by what we say.

Innovation

We develop innovative products and solutions for our customers.

Expertise

We know what we are doing and share our know-how to support our customers worldwide.

Reliability

We can rely on each other, and our customers trust us..

Stability

We are proud of our steady growth based on the solid foundation of a family business.

Frequently Asked Questions

What happens if I have a problem with a DENIOS product or service?

DENIOS LTD is dedicated to providing top-notch service to our customers. If you encounter any issues with our products or services, our customer support team is here to help. Feel free to Contact Us for assistance via email or phone.

Can I cancel my order after it's been placed?

If you're a private individual, you have 14 days from receiving your order to cancel it for any reason. Just make sure the item is still in its original condition. Click below for the next steps. 

What happens if I cancel my standard manufactured order after I receive it?

If you wish to cancel your order after receiving it, you'll be eligible for a partial refund. Please consult our Terms and Conditions for detailed information on this procedure.

Can I cancel a custom-made order?

Regrettably, cancelling a custom-made order usually involves a cancellation fee. This fee is set by DENIOS to cover the expenses already invested in crafting your order.

What are your payment terms?

DENIOS expects payment by the terms outlined in the quotation or invoice. We accept payments through wire transfers, credit cards, or debit cards. Late payments may result in additional fees.

What warranty do your products have?

DENIOS provides a one-year warranty on all Goods for material and workmanship defects under regular use. Chemical Storage Buildings have a ten-year warranty on specific components. To qualify, goods must be used and maintained as per DENIOS's instructions. Any defects must be reported with evidence within ten days of discovery. The warranty covers the repair or replacement of defective parts only and excludes consequential or incidental damages, accidental shipping/installation damages, neglect, misuse, or damage from optional equipment installation.

Additional items may be included with the Goods that DENIOS did not manufacture. These items may include a third-party warranty. If there is damage to or a malfunction of a third-party item, the Buyer is limited to the warranty, if any, provided by such third-party manufacturer. Unless otherwise contracted, DENIOS shall have no liability or responsibility for the installation or use of the Goods by Buyer.

Who is responsible for damage during shipping?

Goods are shipped F.O.B. from Louisville, KY, Zip Code 40219. This indicates that the risk of loss or shipping/installation damage transfers to the buyer upon shipment. The buyer is responsible for initiating any claims with the freight company for damages incurred during transit.

Can I return a product?

You may return new, undamaged items within 30 days of receipt, subject to a 25% restocking fee, and you'll cover return shipping expenses. Damaged items cannot be returned.

Who is responsible for making sure the products comply with regulations?

DENIOS wants to ensure you have a smooth experience with their products. However, when it comes to following regulations, the onus falls on you, the buyer. You'll need to ensure the DENIOS products you purchase comply with all federal, province, and local laws relevant to how you plan to use them. This might involve researching regulations and obtaining permits or inspections from local authorities before installation or use. It's important to note that DENIOS doesn't guarantee that its products will meet every regulation in every location. They can only ensure compliance if it's specifically agreed to in writing by an authorized DENIOS representative. To avoid surprises, it's always a good idea to check with your local authorities or a qualified professional before buying to see if any permits or inspections are required for your specific use case.

What happens if DENIOS can't fulfill my order due to unforeseen circumstances?

Our terms and conditions feature a "force majeure" clause, absolving DENIOS of liability for delays or inability to fulfill orders due to unforeseen circumstances beyond their control. These include natural disasters, war, pandemics, labour strikes, or material shortages. DENIOS will resume order fulfillment promptly once conditions improve and normal operations resume.

Do you serve Customers in the United States?

Yes. Please visit our US site for accurate product and shipping information.

Do you ship outside of Canada?

Yes, mainly for the United States, México or Latin America, you'll need to get a quote directly from a DENIOS Sales Manager by emailing info1@denios-us.com. For orders outside America, please reach out to Denios Global.

What information will be on the delivery note?

Your Sales Order will include your order details (date, reference numbers, shipping addresses), product information (type, quantity, code), special storage instructions, and, if applicable, information on returning packaging materials to DENIOS.

What if I can't accept my delivery?

If you cannot take delivery within 3 business days of notification that your order is ready (excluding force majeure events or supplier errors), your order will be considered complete, and storage fees may apply.

Can I pay by credit card?

DENIOS accepts credit card payments. The full amount will be authorized upon order completion. If you place an order via email, you'll receive a payment link for our web platform.

Sharing Knowledge & Partnering for Success

For more than three decades, DENIOS has specialized in storing hazardous materials. Our commitment to workplace safety is evident through our extensive online resources, including the DENIOS Brands magazine and a comprehensive resource center available for download. We are dedicated to innovation and the development of sustainable solutions, and our team is continually seeking skilled individuals to contribute to our mission.

DENIOS Magazine

DENIOS Magazine offers a comprehensive resource for practical information on ensuring your business's safety. Discover detailed articles, valuable checklists, and real-life case studies designed to assist you in overcoming any safety hurdle. Access to all content is entirely free – begin your exploration now!

Denios Press

Our press section offers updates on the newest advancements at DENIOS. We are committed to transparent communication and supplying the resources to keep you well-informed. Delve into our press releases to uncover essential insights to assist you in your journey toward safety.

Denios Download Center

In our download center, you can access a plethora of resources at no cost! Use our intuitive filters to swiftly locate what you require by subject matter and document type. Additionally, you may request a printed copy of our primary catalog be sent to your address.

Denios Brands

Discover our practical and dependable product lines created to ensure the safety of hazardous materials. We are dedicated to continuous innovation and establishing new benchmarks in safety, all while deeply committed to environmental protection. At DENIOS, we believe that safety and sustainability are inseparable.

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